Clerical and Computer Skills
• Use of various software packages including Outlook, MS Word, Data Entry
• Type 60 wpm, 10key with excellent writing, spelling, proofreading skills
• Experience composing and editing a variety of business correspondence
• Processed business forms, ordered/maintained office supplies and equipment
• Answered and routed calls on multi-line phones, took detailed and accurate messages
• Gathered, prepared and processed materials, charted information, organized tasks/data
• Entered transactions in accounting records, kept financial records, computed taxes
• Maintained and compiled patient charts and medical records, used medical office software
• Filing experience (alpha, numeric and subject); created filing tracking systems
• Successful record for billing and collections on overdue accounts, processed/maintained forms
• Processed incoming/outgoing mail, prepared handouts and reports for distribution
• Ran cash register, balanced receipts/cash, prepared bank deposits
• Use of business machines, copier, fax, printer, scanner, postage meter, paper folding machine

Customer Service Skills
• 20+ years of customer service experience, achieved consistent customer satisfaction
• Acknowledged customers in a friend manner, ability to deal with difficult people
• Maintained a positive working environment, cleaned work areas
• Encourage co-workers to do their best, worked as a team member
• Able to communicate and interact effectively, resolved customer complaints
• Received payments and made change, processed credit card transactions

Management Experience
• Interview, hired, trained, scheduled hours, motivated employees
• Maintained file of job openings, kept employee records, accessed employee skill level
• Worked with vendors, ordered/inspected goods and supplies within a specific budget
• Opened/closed business operations, created marketing media including ads and flyers
• Sold products, received orders for products and services