Clerical and Computer Skills
Use of various software packages including Outlook, MS Word, Data Entry
Type 60 wpm, 10key with excellent writing, spelling, proofreading skills
Experience composing and editing a variety of business correspondence
Processed business forms, ordered/maintained office supplies and equipment
Answered and routed calls on multi-line phones, took detailed and accurate messages
Gathered, prepared and processed materials, charted information, organized tasks/data
Entered transactions in accounting records, kept financial records, computed taxes
Maintained and compiled patient charts and medical records, used medical office software
Filing experience (alpha, numeric and subject); created filing tracking systems
Successful record for billing and collections on overdue accounts, processed/maintained forms
Processed incoming/outgoing mail, prepared handouts and reports for distribution
Ran cash register, balanced receipts/cash, prepared bank deposits
Use of business machines, copier, fax, printer, scanner, postage meter, paper folding machine

Customer Service Skills
20+ years of customer service experience, achieved consistent customer satisfaction
Acknowledged customers in a friend manner, ability to deal with difficult people
Maintained a positive working environment, cleaned work areas
Encourage co-workers to do their best, worked as a team member
Able to communicate and interact effectively, resolved customer complaints
Received payments and made change, processed credit card transactions

Management Experience
Interview, hired, trained, scheduled hours, motivated employees
Maintained file of job openings, kept employee records, accessed employee skill level
Worked with vendors, ordered/inspected goods and supplies within a specific budget
Opened/closed business operations, created marketing media including ads and flyers
Sold products, received orders for products and services